Terms & Conditions Subscription Terms • Monthly subscriptions operate on a 4 week billing cycle. • Subscribers are allowed to pause their subscription once every 4 weeks. • Any pause or cancellation request must be submitted at least 48 hours before Friday. Requests made after this deadline will not apply to the upcoming week. • If a pause or cancellation request is not submitted within the required timeframe, the system will automatically process the charge. • Refunds, if approved, are handled on a case by case basis. Any approved refund will have processing fees deducted. • Customers must not create or maintain more than one active subscription using the same email address. Duplicate subscriptions created under the same email are not eligible for refunds. • Monthly subscribers are required to place and manage their orders through their customer dashboard. ⸻ Order Cutoff & Meal Selection • Orders placed after Friday at 11:59 PM will be accepted; however, meal selection cannot be guaranteed. We reserve the right to substitute or modify meals based on availability. • The final cutoff to accept orders for the following week is Monday at 2:00 PM. Orders placed after this time will be moved to the next available cycle. • Menus, ingredients, portion sizes, and meal availability are subject to change without prior notice due to supplier availability or operational requirements. ⸻ Shipping & Delivery Charges • Shipping fees vary based on delivery location and city. • Shipping fees must be paid via e transfer prior to delivery. ⸻ Food Safety & Quality Policy • All meals are prepared following strict food safety and handling standards. • If a customer believes a meal is spoiled or unsafe, the meal must be retained and clear photos must be provided, including a photo showing refrigerator temperature, for investigation. • If the claim is verified, compensation will be provided either as a refund for the affected meal or an extra replacement meal on the next delivery, at our discretion. • Claims submitted without required evidence may not be eligible for compensation. ⸻ Allergies & Dietary Responsibility • We do not take responsibility for food allergies, sensitivities, or dietary reactions. • Customers are responsible for reviewing ingredients and determining whether meals are suitable for their dietary needs. • Our kitchen handles common allergens, and cross contamination may occur. ⸻ Ingredients, Portions & Macros Disclaimer • Ingredients may vary slightly based on availability and seasonal sourcing. • Minor variations in portion sizes may occur due to preparation methods. • Nutritional values and macro counts are estimates only. While we strive to provide the most accurate information possible, actual values may vary. ⸻ Pricing, Payments & Promotions • Prices are subject to change without prior notice. • Orders may be delayed or canceled if payment cannot be successfully processed. • Promotional offers cannot be combined and may be modified, limited, or withdrawn at any time. ⸻ Account Use & Conduct • We reserve the right to suspend or terminate accounts in cases of misuse, abuse, fraudulent activity, repeated policy violations, or harassment of staff. ⸻ Images & Marketing • Product images are for representation purposes only. Actual meals may differ slightly in appearance. ⸻ Health Disclaimer • Meals are not intended to diagnose, treat, cure, or prevent any medical condition. • Customers should consult a healthcare professional regarding dietary or health concerns. ⸻ Force Majeure • We are not responsible for delays, interruptions, or failures caused by events beyond our reasonable control, including but not limited to weather conditions, power outages, supplier disruptions, accidents, or emergencies. ⸻ Personal Information • We collect personal information including name, address, phone number, and email address for order processing, communication, and delivery purposes. • Personal information is handled securely and is not shared with third parties except where required to fulfill orders or comply with legal obligations. ⸻ Refund & Satisfaction Policy At Protein Meals, customer satisfaction is important to us. If there is an issue caused by our preparation, packaging, or delivery, please contact us as soon as possible with your order details and photos where applicable. We will review each concern fairly and work toward an appropriate resolution. • Due to the perishable nature of our products, we do not offer refunds for reasons that are outside of our control. This includes, but is not limited to, personal taste preferences, changes of mind, failure to follow the provided storage or reheating instructions, or concerns that are not supported by the available evidence. • We reserve the right to decline refund requests where, after reviewing the available information, we determine that our food safety, preparation, packaging, and delivery procedures were properly followed or where claims are found to be inaccurate, misleading, or unsupported. • Each request is assessed individually, and any goodwill gesture, replacement, or credit is provided at our sole discretion. ⸻ Food Safety Policy At Protein Meals, food safety is one of our highest priorities. Every meal is prepared, handled, packaged, and delivered following strict food safety procedures to help ensure quality and freshness. Fresh Preparation • All meals are freshly prepared in our certified commercial kitchen using high quality ingredients. We follow safe food handling practices throughout every stage of production. Temperature Control • Our meals are cooled according to food safety guidelines before packaging. Cooling food before packing helps reduce the time food spends in temperatures where bacteria can grow and also allows meals to reach safe refrigeration temperatures more quickly after delivery. • Meals are transported using insulated delivery equipment and are delivered within our scheduled delivery window. We maintain internal production and delivery records to ensure our food safety procedures are consistently followed. Upon Delivery • Although meals may not always feel refrigerator cold when they arrive, this does not necessarily indicate that they have been handled unsafely. Temperature can vary depending on outdoor conditions and travel time. For best quality and safety, customers should: • Refrigerate meals as soon as possible after delivery. • Consume meals by the Best Before date shown on the label. • Freeze meals if they will not be eaten within the recommended storage period. • Reheat meals until thoroughly heated before consuming. Storage • Refrigerate at 4°C (40°F) or below. • Freeze for longer storage if required. • Do not leave meals unrefrigerated for extended periods after delivery. Allergens • Meals may contain or come into contact with common allergens including milk, eggs, wheat, soy, sesame, peanuts, tree nuts, fish, shellfish, and mustard. While we follow careful preparation practices, we cannot guarantee an allergen free environment. • Customers with severe food allergies should contact us before placing an order. Nutritional Information • Calories and macronutrients are provided for customer convenience and are based on standard recipes and portion sizes. Minor variations may occur due to natural differences in ingredients and preparation. Quality Commitment • If you believe there is an issue with the quality or safety of your meal, please contact us as soon as possible with your order details and photographs if applicable. We will investigate the concern promptly and work with you toward an appropriate resolution. • By placing an order, customers acknowledge that they are responsible for refrigerating meals promptly after delivery and following the provided storage and reheating instructions. ⸻ Acceptance of Terms • By placing an order or subscribing to a plan, customers confirm that they have read, understood, and agreed to these Terms & Conditions.